Upon arrival at the hotel’s legendary porte cochere, beneath a canopy flanked with majestic white columns and detailed millwork, arriving guests receive their first of many delights, a beautiful fresh flower lei of either exotic purple orchids or fragrant plumeria blossoms.
Upon entering the hotel, guests are stunned by a breathtaking view of the beach and blue ocean through the umbrella of the historic banyan tree. As they approach the reception desk, guests are then greeted by an Ambassador of Aloha, a signature hotel associate who warmly welcomes guests and facilitates a seamless arrival and departure experience.
The Ambassadors also explain the Sheraton Service Promise, informing guests of the hotel’s commitment to guest satisfaction during their stay. During the check-in process, guests are presented with an oshibori, or chilled towel, and a refreshing glass of Moana Mango Plantation Iced Tea, a unique juice & tea blend specially created by Hotel Manager Simon Rusconi.
Thoroughly delighted and invigorated by their arrival experience, guests may begin to explore the many other wonders of the Sheraton Moana Surfrider.
Delighted by this new experience, returning guests instantly notice how the Sheraton Moana Surfrider’s hospitality has been taken to even greater lengths. "Our guests love the way our Ambassadors of Aloha express such genuine hospitality and create even more Moana memories for them. Our intention with this program is to share our sincere warmth, enthusiasm and our aloha spirit," says Hotel Manager Simon Rusconi.
Upon departure, guests are once again greeted by an Ambassador of Aloha and presented with a gift of appreciation for having stayed at the hotel. This special departure gift consists of a sachet of Moana Sunset Blend Tea, specifically blended for the hotel and served every afternoon during high tea at The Banyan Veranda. With this gift, guests may relive and savor their leisurely experience at the Sheraton Moana Surfrider, which even today retains all the luxury and old-world elegance of Waikiki’s Golden Era.
For more information on Starwood Hotels & Resorts Hawaii, visit Sheraton Hawaii, call toll-free 1.888.488.3535, or Compare Prices.
Kyo-ya Hotels & Resorts, LP owns the four Sheraton Hotels in Waikiki, as well as the Sheraton Maui in Kaanapali, Maui. Kyo-ya Hotels & Resorts, LP is one of Hawaii’s largest employers, with nearly 3,000 hotel associates in its workforce. The hotels are a part of the 13-hotel group of Starwood-managed properties in Hawaii.
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with approximately 750 properties in more than 80 countries and 110,000 employees at its owned and managed properties. With internationally renowned brands, Starwood is a fully integrated owner, operator and franchisor of hotels and resorts including: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W brands, as well as Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com.
